Leap Plaza
Take Your Services Online
Leap Plaza is an online store and help desk designed to help services companies expand their offering and transform key aspects of services management and customer care.
Sell additional products and services, manage order delivery, take help desk requests, and accept payments in one simple interface. Provide web self-service tools for your customers, which translate into increased revenues and improved margins.
Contact Sales
Easy Catalog Creation
Easily setup a store to commercialize your services and take help desk requests.
Simple Order Processing
Manage all orders and requests in one streamlined application.
Great Looking Store
A compelling and easy to navigate interface lets you promote your services in the right way, boosting self-service ordering
Real-Time Reporting
Know what's happening with sales, customers, orders, and requests all the time
A range of companies across energy services, property- and facilities management rely on the Leap Plaza platform to:
- Increase the breadth of their services catalogue and offer it online
- Improve their customer services management, from ordering and delivery, through to billing and customer care
- Offer their customers a platform for web self-service
A range of companies across energy services, property and facilities management rely on Leap Plaza to:
- Sell a bigger range of services and offer it online
- Better customer service for ordering, delivery and billing
- Allow customers to self-service via the Web
WHAT IS LEAP PLAZA?
A complete web-based eCommerce solution that lets you create an online store, promote services, sign-up customers and process orders.
NOTHING TO INSTALL
It’s all web based which means no IT investments and no additional head count. You just need an internet connection and a browser. If you have a mobile workforce, Leap Plaza even works on the iPad.
NO PROGRAMING REQUIRED
Building your online store is easy with no HTML or programing skills required. We take care of the setup so that you can take care of your store.
Create new revenues and improve customer service with your existing staff.
How does Leap Plaza work?
1.
Build
your online store
2.
Engage
with your customers
3.
Operate
your online business
Property Managers - Engage your tenants now!
Stop Looking For Revenues In Your Buildings, Start Finding Them In Your Tenants
Offer more.
The people who live and work in your buildings are busy. They want convenient access to dry cleaners, pest control and housekeeping without having to spend hours on the phone. They need things fixed and they want to get on with their lives knowing everything is taken care of.
Leap Plaza lets you create a self-service portal so you can offer in-house and 3rd party services at the click of a button.
Your occupants have access to the services they need, right at their fingertips.
Do it better.
Leap Plaza gives you the tools to offer exceptional customer service, allowing occupants to place orders and track progress online. The days when occupants had to spend hours on the phone will be a thing of the past.
Personal and order information is stored in your backend in real time, so you can respond quickly and deliver exactly what your customers want.
Your occupants get better service and you get off the phone.
Leap Plaza turns you from a property manager to a community manager.
Create a digital community that’s really relevant to the modern consumer and a modern way of life with different ways of paying and different ways of interacting.
Ben Churchill, Managing Director,
Emrill
Everything You Need To Take Your Services Online
Build A Great Services Catalog
Create engaging and marketable promotions for in-house or local services with the catalogue builder. No HTML skills are required.
Choose the pricing options that are best for you with built in quotations, one time or recurring payments and pay in cash or online. More options means easier billing and paying.
Engage Customers Where They Are: Online
Your customers order your services online with a few clicks in a beautifully simple user interface.
“How’s my request going?” will be a question of the past as your customers can track order and request progress in their account dashboard.
Have a conversation with customers without picking up the phone using the dashboard's online commenting.
Operate Your Backend Using Well Designed, Simple Tools
Assign tasks to agents or third party operators and track their progress in real time every step of the way.
Operate a business that is not restrained by office hours with 24/7 credit card payments and automated billing and invoicing.
And yes, you can integrate information between your existing backend and your store with API integration.
Reports In Realtime For All Aspects Of Your Services Business
See real-time account balances, order status and feedback from customers with a few clicks. No complicated reporting and cross-checking figures.
You and your team will be able to see every purchase, request, update and payment for every tenant across every property.
Turn Your Help Desk Into A Revenue Center
New Revenues from New Sources
Boost your businesses revenues and profits by offering additional products and services to both your existing and prospective customers.
Increase Customer Service Level
Customers will be delighted that they can order services to their doorstep online with no hassle and no waiting time.
Cost Effective and Scalable
With our pay as you go model you can choose the plan that’s right for you and expand only when you need to.
Improve the Value of Your Customer Base
Additional value added services increase both your customer satisfaction levels as well as your revenues and margins.
Absolutely No IT Investments
Leap Plaza is a cloud based service, supported by Amazon Web Services, which means you make no investments in software or hardware and add no new headcount.
Helpdesk Offload
Your helpdesk will be relieved once your customers begin to place requests and track them in their dashboard.
Case Study
Hear it from our customers, read the Emrill Case Study
Emrill
is a premium facilities management company using Leap Plaza to maintain their place as a market leader across the UAE.
Read More
All the Support You Need in One Place
Marketing. Customers. Call Center. Reports. All in one system.
Elegant, easy to use content tools. No HTML required.
Clean, engaging store front for customers with great conversion rates. Zero-HTML theme editor included.
Centralised request processing designed for real Call Centers.
Real-time business statistics and reporting.
Does It Really Do Everything? Almost.
Here's the Leap Plaza feature list.
Catalog management
- Single catalog of services published to multiple stores
- Build service packages from re-useable components
- Automatic package archiving at a set date and time
- Sell limited offers, even tickets
- Multiple charge types: one-off, recurring or both
- Quotation pricing wih customer sign-off
- Automatically charge by: week, month quarter or year
- Arrange packages into store categories
- Relate similar packages to drive store up-sell
- Promote special packages
- Create your own colour scheme and load your logos
Online Payments
- Secure online payments (256 bit encryption)
- Process online credit card transactions
- Customers can pay their bill online, anytime
- Support for pre-pay, post-pay, quotations and subscriptions.
Customer history
- Manage customers through a single operator portal
- Interact with customers across multiple stores
- Track customer accounts – purchases, orders, payments, refunds
- Customers receive monthly account statements
- Customer self-registration for the store.
Location management
- Load and manage lists of properties
- Assign multiple owners and occupants to each location
- Customers choose locations for service delivery when ordering
Requests and orders
- Manage requests & orders on a centralised screen
- Manage requests and orders through advanced filtering
- Process orders across multiple store fronts
- Process support requests across multiple store fronts
- Assign and action requests with a single click
- Review and process orders in no time
- Update customers through automated emails
Reports
- Integrated reporting across multiple stores
- Export reports for detailed analysis
- Realtime reporting dashboard across multiple stores
- Report daily sales and other financials
- Analyse support statistics to improve operational efficiency
- Improve operations through customer feedback reports
Operations
- Permission based access for agent accounts
- Bulk assign orders to agents
- Interact with customers online
- Customised themes for each storefront
- Organise requests into categories and topics
- Historical audit logs
We Take Care of Your Store's IT Needs
You get a top of the line system so that you can focus on running your business
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Security
Your information and your customers’ information are kept safe using industry standard 256bit SSL encryption.
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Fast and Reliable
Our systems are fast and reliable because they're built on Amazon Web Services, the largest provider of cloud computing in the world.
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API Integration
With REST web services, integrate your store to thousands of third party platforms and ensure that your systems are always in sync.
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Quick Updates at No Charge
Our team is always working on expanding and improving Leap Plaza. You get these updates free of charge without installing anything.
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